Online Supporter B.V.

Our company is situated in Twello. A central place in the Netherlands with a good connection to railway and highway.

Jaguar Landrover Benelux

International company. We deliver dealer support/ fleet management systems for several departments

Mechan Groep

International company/ importer of main tracktor brands as Fendt; Massey Fergusson and Valtra. We deliver several solutions such as customer portal; parts shop and dealer shops

Royal Reesink

International company with more than 2500 employees. We deliver several online support. Such as middleware with MS Dynamics; Parts shops; dealer portals etc

Royal Cosun

An Agro Industrial coorperation. We work for several daugthercompanies as Suikerunie; IRS and Duynie

Holland Food Service

Total food supplier of several sectors as healthcare. We deliver several tools. As e-learning.

Fayat Group

International company, active in many branches. Such as environmental. We deliver several tools. Such as an european dealer portal and avanced parts shop tools with interactive technical drawings.

Bedding House

Manufacturer of textiles. Known from brands as AUPING; vtwonen; KAAT Amsterdam.

LOC 7000

Full service event partner. Has it's roots in Mojo Concerts. We deliver several tools.

Grolleman Coldstore

Grolleman Coldstores is an all-round service provider for companies that want to have their products packaged, chilled, frozen and/or stored. We deliver several solutions. Such as a website.

/ Dynamics 365 & Online Supporter

Microsoft Dynamics 365 is the total solution for standard business software in the Microsoft cloud. This software consists of CRM and ERP functionalilty. You only pay for what you need. Online Supporter is a Customer Engagement expert and fan of the CRM software in Dynamics 365. Due to its comprehensive integration expertise, Online Supporter seamlessly integrates the Customer Engagement software with Office 365 and other ERP/Back Office systems. Dynamics 365 offers the following CRM apps to support customer-driven business processes:

Sales

Obtain profitable customer relationships. Involve digital intelligence with every deal. Give personal attention to your customers and create long-term relationships.

Marketing

Have meaningful customer experiences. Provide personalized content marketing with the help of Dynamics 365 for Marketing.

Service

Thrive customer loyalty through an uniform and modern experience. This ensures an end-to-end service on all your communication channels.

Projects

Make project activities more productive by bringing people, processes and technology together within one integrated experience.

Making change possible!

/ Some D365 facts you need to know:

€5

.. returned for every €1 spent

90%

.. of all companies with more than 10 employees uses CRM software.

25%

.. rise in productivity by salesmen that use CRM on mobile devices.

50+%

.. rise in customer-satisfaction by implementing Dynamics 365 CRM.

/ Office 365 & Online Supporter

Office 365 makes it possible to use the trusted Microsoft Office software anytime, anywhere, securely and with any device. In addition, you can easily share files, collaborate and communicate efficiently. This increases the productivity and fun of working in teams. Online Supporter supports organizations with an Office 365 implementations and using its full potential. Which "apps" offer added value and which licenses are included? How to deal with Exchange Online VS Exchange On-premises? Is a "hybrid" mail setup possible etc.? Online Supporter is the right partner to answer these questions. Furthermore, Online Supporter positions Microsoft SharePoint and Microsoft Teams as the center of the "digital workplace".

/ Implementation

Online Supporter uses the following proven implementation method for both small and large Microsoft Dynamics 365 (CRM) implementations:

Requirements Analysis + Design Data Model

Analysis of business processes, function roles and requirements. The outcome is a data model which functions as a baseline for implementation.

Initiation & Realisation Dynamics 365

The requirements list (Product Backlog) will be processed with an Agile Scrum approach. The customer will remain in the driver’s seat and expectation are managed with regards to the actual CRM application (and related integrations).

Reporting & Dashboards

Which KPI’s are relevant for you? Online Supporter creates (and will train their customers in creating) relevant Reports & Dashboards.

Data Migration

Online Supporter provides Excel files for data import purposes. We also support full automated ways of cleansing and importing of data.

Training End Users

Customized training at customer location. Skilled trainers will use an interactive approach to train end users. One of the fundaments to obtain a high adoption rate amongst end users, right from the beginning!

Support & Maintenance

A professional and enthusiastic helpdesk; custom made SLA’s for both technical and functional application support, will make sure your CRM-application stays ahead of competition. You just worry about your core business and we’ll make sure you can!

/ Success Stories

Online Supporter has carried out successful Dynamics 365 CRM implementations (with Office 365 integration) for our clients below. In addition to implementation and maintenance/support, we also offer business consultancy with regards to customer-driven business processes.

/ Our online solutions as a new foundation for your success!

Do you have any questions? Or do you want more information about our products and services? Neem gerust contact met ons op!

Online Supporter B.V.
Rijksstraatweg 73
7391 MJ Twello

K.v.K. nr 55277381
T +31 571-298439
E contact@onlinesupporter.nl
I www.onlinesupporter.nl